Phone interviews are a key component in the recruiting process. They keep your hiring managers from spending all of their days stuck interviewing countless healthcare candidates in person. It’s the perfect way to touch base with a candidate and see what they are like as a person and as a professional. However, because you are not making a physical connection with the candidate, a phone interview is only as useful as the questions you ask. Below is a list of “must-ask” phone interview questions to get to know your RN candidates, medical assistant candidates or office manager candidates.

“What are some things I should know about you?”

This is your first point of contact with this medical professional, it’s important to get to know them. Asking this question allows the candidate to show you who they are. Candidates may decide to describe their hobbies and interests or they may take this opportunity to share something truly unique and special that sets them apart from the other candidates. Implying that you should know something will also reveal what the candidate feels is important information. What they decide to share or not to share will say a lot about this candidate’s character right off the bat.

“Why did you choose this profession?”

We all know that the healthcare industry requires a lot of hard work and dedication. This means that passion is a must for all truly successful medical professionals. If a candidate responds to this question with, “Because it pays well,” you may want to consider a different candidate who will be more invested in the position than someone just looking to pick up a paycheck.

“What made you apply for this position?”

You put in a lot of time crafting the perfect posting that thoroughly describes the position and your practice, so make sure that your applicants read all of the posting and are applying to this position because they want this job – and not because they just want any job. There are a lot of factors that separate you from other medical facilities, and this position from other similarly titled roles. Make sure that your interviewee has specific examples as to why your hospital stood out above others in the area. This can be a great way to reveal how invested a candidate is in this particular opportunity.

“Where do you see yourself in 5 years?”

Any time you hire a new employee, the goal is to hire a rockstar who stays with your company for the rest of their lives. However, this is not very realistic. What is realistic is to expect a candidate to want some stability in their career. The answer to this phone interview question will reveal how stable this candidate is and whether or not they have drive. If a candidate is wishy-washy about their response or expresses and interest in a completely different industry, it wouldn’t be smart to invest your resources into this candidate. On the other end, if a candidate says that they will be with your clinic with a promotion or two without hesitation, then you may have found your next great hire.

For more healthcare interview tips or to find great healthcare talent, contact a leader in healthcare staffing, Personnel Results.


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